Refund policy
At Grabday, we are committed to providing 100% authentic fragrances and ensuring customer satisfaction. Please read our return and refund policy carefully before placing your order.
Returns
Due to the nature of perfumes and personal care products, we do not accept returns or exchanges on products that have been opened, used, or tampered with.
If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery by contacting our customer support team along with clear photos of the product and packaging.
Refunds
Refunds are applicable only under the following circumstances:
- Damaged product received.
- Incorrect product delivered.
- Order cancelled before shipment.
Once your request is verified and approved, your refund will be processed to your original payment method within 5–7 business days.
Exchanges
Exchanges are offered only for products that arrive damaged, defective, or incorrect. The item must be unused and returned in its original packaging.
Order Cancellation
Orders may be cancelled before they are dispatched. Once an order has been shipped, it cannot be cancelled.
Non-Returnable Items
- Opened or used perfumes.
- Products with damaged or missing original packaging.
- Products damaged due to misuse or improper handling.
- Sale, promotional, or clearance items (unless received damaged or incorrect).
Need Assistance?
If you have any questions regarding your order, returns, or refunds, our customer support team is always happy to help.
Phone: +91 99886 36365
Email: support@grabday.in
Business Hours: 10:00 AM – 9:00 PM